Most teams ask, “What do we need to add?” Few ask, “What do we need to release?” The word cleave holds a paradox. Discernment lives in the tension. Let go of what doesn’t serve. Hold fast to what does. 1. Stop Maintaining What No One Uses Outdated automations. Abandoned newsletters. Broken forms. If it’s not […]
Let’s Make Space: What Can You Stop Doing This Month? Read Post »
Hospitality Doesn’t Stop at Your Front Door Churches welcome people in person, but often neglect the online experience. Many visitors check your website or social media pages before attending church, registering for an event, or joining a group. Unfortunately, their experience can feel cold, confusing, or off-putting. This isn’t due to a lack of passion;
What Digital Hospitality Looks Like in Ministry Digital clarity is spiritual care. Read Post »
This article is part of my series, “What UX Courses Didn’t Teach Me (But Real Research Did).” Over the next few days, I’m sharing five essential UX research skills that I didn’t fully learn from certifications or bootcamps—only from real-world projects, messy data, and unexpected conversations with users. Each day, I’ll break down one skill,
UX Research Skill #5: Writing Reports vs. Telling Stories People Remember Read Post »
This article is part of my series, “What UX Courses Didn’t Teach Me (But Real Research Did).” Over the next few days, I’m sharing five essential UX research skills that I didn’t fully learn from certifications or bootcamps—only from real-world projects, messy data, and unexpected conversations with users. Each day, I’ll break down one skill,
UX Research Skill #4: Synthesizing Findings vs. Translating Them Into Business Value Read Post »
This article is part of my series, “What UX Courses Didn’t Teach Me (But Real Research Did).” Over the next few days, I’m sharing five essential UX research skills that I didn’t fully learn from certifications or bootcamps—only from real-world projects, messy data, and unexpected conversations with users. Each day, I’ll break down one skill,
UX Research Skill #3: Running Usability Tests vs. Managing Messy Data Read Post »
This article is part of my series, “What UX Courses Didn’t Teach Me (But Real Research Did).” Over the next few days, I’m sharing five essential UX research skills that I didn’t fully learn from certifications or bootcamps—only from real-world projects, messy data, and unexpected conversations with users. Each day, I’ll break down one skill,
UX Research Skill #2: Conducting Interviews vs. Surviving Curveballs Read Post »
This article is part of my series, “What UX Courses Didn’t Teach Me (But Real Research Did).” Over the next few days, I’m sharing five essential UX research skills that I didn’t fully learn from certifications or bootcamps—only from real-world projects, messy data, and unexpected conversations with users. Each day, I’ll break down one skill,
UX Research Skill #1: Writing Plans vs. Convincing Stakeholders to Care Read Post »
“The only real mistake is the one from which we learn nothing.” — John Powell Introduction: Learning by Doing (and Failing) In a previous article, I shared how I transitioned into UX research as a self-taught researcher. Like many who enter the field without formal training, I learned the hard way — by making mistakes. My
How I Failed My Way Into Better UX Research: 10 Mistakes That Shaped Me Read Post »
