No formal training. Still better at spotting bad design than most teams I’ve worked with. I have two wonderful kids – a 15-year-old and an 8-year-old. They have grown up in the digital age and are proficient in using technology. My daughter discovered she could add her friends as emergency contacts and send them texts […]
What My Kids Taught Me About Usability Read Post »
Hospitality Doesn’t Stop at Your Front Door Churches welcome people in person, but often neglect the online experience. Many visitors check your website or social media pages before attending church, registering for an event, or joining a group. Unfortunately, their experience can feel cold, confusing, or off-putting. This isn’t due to a lack of passion;
What Digital Hospitality Looks Like in Ministry Digital clarity is spiritual care. Read Post »
We measure clicks.We track conversions.We optimize user flows. But in all the dashboards and decision meetings, we often forget to ask the one question that changes everything: “What would this feel like if I were the user?” Not “Does it work?”Not “Can people find it?”But: How does it feel to walk through this experience as
The Most Important UX Question No One Ever Asks Read Post »
This article is part of my series, “Listening as a Ministry Discipline.” The Gap Between Intentions and Experience Most ministries have a clear mission: But intention doesn’t always align with reality. People quietly drift away, unsure how to take the next step. Confusing systems and unclear pathways create friction. Programs and events are full, but
Aligning Ministry with Mission: Lessons from UX Research Read Post »
