No formal training. Still better at spotting bad design than most teams I’ve worked with. I have two wonderful kids – a 15-year-old and an 8-year-old. They have grown up in the digital age and are proficient in using technology. My daughter discovered she could add her friends as emergency contacts and send them texts […]
What My Kids Taught Me About Usability Read Post »
Hospitality Doesn’t Stop at Your Front Door Churches welcome people in person, but often neglect the online experience. Many visitors check your website or social media pages before attending church, registering for an event, or joining a group. Unfortunately, their experience can feel cold, confusing, or off-putting. This isn’t due to a lack of passion;
What Digital Hospitality Looks Like in Ministry Digital clarity is spiritual care. Read Post »
We measure clicks.We track conversions.We optimize user flows. But in all the dashboards and decision meetings, we often forget to ask the one question that changes everything: “What would this feel like if I were the user?” Not “Does it work?”Not “Can people find it?”But: How does it feel to walk through this experience as
The Most Important UX Question No One Ever Asks Read Post »
I just finished Mistakes I Made at Work by Jessica Bacal, and instead of feeling exposed, I felt seen. I felt like sitting down with a circle of honest, brilliant women all saying: “You’re not the only one.” “When you have a ‘growth mindset,’ you understand that mistakes and setbacks are an inevitable part of
What “Mistakes I Made at Work” Reminded Me About Growth Read Post »
UX research isn’t always a test or a slide deck. Sometimes, it’s infrastructure. There’s this idea that research only counts when you’re interviewing users or publishing a big report. But most of the research I do right now? It doesn’t look like that. Here’s what it does look like: 1. Research Looks Like Infrastructure Lately,
Yes, I’m Still Doing Research—Even If You Don’t See It Read Post »
From someone who wants the exact outcome you do Let’s get one thing clear: I’m not here to slow things down. I’m not trying to block launches, pile on meetings, or throw pixel-level shade on your roadmap. I’m here to ensure the thing we’re building… works for the people we’re creating it for. As a
What I Wish Stakeholders Knew About UX Research Read Post »
And what I know now after doing the work solo When I first entered the field of UX research, I had a clear vision of what it would entail. I pictured robust studies, clean frameworks, a clear chain of command, and insights flowing neatly from the field into the product roadmap. Instead, I found myself
The 3 Lies I Believed About UX Research Read Post »
How to stay sane, scale insights, and make an impact when you’re the entire UX research department. When you’re the only UX researcher on the team, you’re not just wearing all the hats—you’re stitching them together with duct tape and prayer. Being a team of one can sound empowering in theory. You get autonomy, freedom,
The Researcher’s Survival Guide to Being a Team of One Read Post »
This article is part of my series, “What UX Courses Didn’t Teach Me (But Real Research Did).” When I began my journey in UX research, I took the typical route of enrolling in courses and earning certificates to build my skills. I completed several impactful programs, including: These courses taught me methods like usability testing,
What UX Courses Didn’t Teach Me (But Real Research Did) Read Post »
This article is part of my series, “What UX Courses Didn’t Teach Me (But Real Research Did).” Over the next few days, I’m sharing five essential UX research skills that I didn’t fully learn from certifications or bootcamps—only from real-world projects, messy data, and unexpected conversations with users. Each day, I’ll break down one skill,
UX Research Skill #5: Writing Reports vs. Telling Stories People Remember Read Post »
