The 3 Lies I Believed About UX Research
I spent years believing things about UX research that weren’t true — and those beliefs cost me time, influence, and better work. Here’s what I’ve unlearned.
human-centered design
What My Kids Taught Me About Usability
Kids don’t read instructions — they just try things. What watching my children interact with products revealed about assumptions we bake into design.
The Most Important UX Question No One Ever Asks
Most UX teams focus on what users can’t do. The question that unlocks the most insight is something else entirely — and almost no one asks it.
Listening as a Ministry Discipline: UX Research and Spiritual Formation
Deep listening is both a research skill and a spiritual practice. What UX research methods can teach ministry leaders about truly hearing the people they serve.
UX Research is a Ministry: Listening, Aligning, and Caring with Purpose
Research done well is an act of care — for the people whose experiences you’re trying to understand and the organizations working to serve them better.