What “Mistakes I Made at Work” Reminded Me About Growth
The mistakes that stuck with me weren’t the ones I made in the research — they were the ones I made in how I communicated, advocated, and showed up for the work.
UX research
UX Research Mistakes I Still Make (and Probably Always Will)
Experience makes you better at research — but it doesn’t make you immune to the same traps. An honest look at the mistakes I keep making, even after years in the field.
What I Wish Stakeholders Knew About UX Research
After years of conducting and sharing research, here’s what I wish every product manager, designer, and executive understood before the next study begins.
UX Research Skill #2: Conducting Interviews vs. Surviving Curveballs
The interview guide is a starting point. What separates good interviewers from great ones is how they respond when the conversation goes somewhere unexpected.
What UX Courses Didn’t Teach Me (But Real Research Did)
Courses teach frameworks. Real research teaches you what frameworks miss. The most important skills I’ve developed as a researcher didn’t come from any curriculum.
The Researcher’s Survival Guide to Being a Team of One
Being the only researcher in an organization is both liberating and exhausting. Practical strategies for managing scope, stakeholders, and sanity when you’re a team of one.
What My Kids Taught Me About Usability
Kids don’t read instructions — they just try things. What watching my children interact with products revealed about assumptions we bake into design.
The Most Important UX Question No One Ever Asks
Most UX teams focus on what users can’t do. The question that unlocks the most insight is something else entirely — and almost no one asks it.
Listening as a Ministry Discipline: UX Research and Spiritual Formation
Deep listening is both a research skill and a spiritual practice. What UX research methods can teach ministry leaders about truly hearing the people they serve.
The Quiet Drift Churches Keep Missing: Why Churches Need UX Research for Discipleship
Before people leave a church, they quietly disengage. UX research methods can help churches identify and respond to that drift before it becomes departure.